Zebet Casino Privacy Policy

At Zebet, we are fully committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you access or use our services at www.zebet.nl. We operate as ZEbetting & Gaming Nederland B.V., a licensed and regulated online gaming operator in the Netherlands. By using our platform — including the Zebet Casino website, mobile app, or any associated services — you acknowledge that you have read and understood this policy.

1. Who We Are

Our Zebet Casino platform is operated by ZEbetting & Gaming Nederland B.V., licensed by the Netherlands Gambling Authority (Kansspelautoriteit) under reference number 1600, issued on February 16, 2022. We are fully compliant with Dutch gambling regulations and the General Data Protection Regulation (GDPR). As your data controller, we are responsible for ensuring that your personal information is handled safely, fairly, and transparently.

2. Information We Collect

At Zebet Casino, we collect a variety of personal data necessary to provide you with a secure and personalised experience. We may collect the following types of information:

• Your full name, date of birth, and contact details provided during Zebet registratie (registration)
• Your email address and phone number, including WhatsApp contact details
• Financial information such as payment method details (iDEAL, Visa, Mastercard) used for Zebet betalingen (payments) and withdrawals
• Identity verification documents required by Dutch law for KYC compliance
• Your IP address, browser type, device information, and usage data
• Zebet inloggen (login) history and account activity logs
• Information related to your betting behaviour, including Zebet weddenschappen and game interactions
• Communications you send us through our contact form, WhatsApp chat, or by calling 070 3380 365

3. How We Use Your Data

Our Zebet Casino team uses your personal data for several essential and legitimate purposes. We process your information to:

• Create and manage your account following the Zebet registratieproces
• Verify your identity and age in compliance with Dutch gambling law
• Process deposits and handle Zebet uitbetaling (withdrawals) via your chosen payment method
• Administer bonuses, including the Zebet welkomstbonus and ongoing ZEpoints loyalty rewards
• Provide Zebet klantenservice (customer support) via WhatsApp, contact form, and phone
• Send relevant promotional communications about the Zebet bonus, ZEpoints boosts, and special offers — where you have opted in
• Detect and prevent fraud, money laundering, and responsible gambling concerns
• Improve our services, including the Zebet mobiele app and online platform
• Comply with our legal and regulatory obligations under Dutch law and GDPR

4. Legal Basis for Processing

We process your personal data only when we have a valid legal basis to do so. At Zebet Casino, we rely on the following grounds:

• Contractual necessity: We need your data to fulfil our obligations under the terms of service when you create a Zebet account aanmaken
• Legal obligation: We are required by Dutch law and gambling regulations to process certain data, including identity verification
• Legitimate interests: We process data to protect our platform against fraud and to improve your experience on our Zebet online casino
• Consent: Where you have explicitly agreed, for example to receive marketing communications about Zebet promotie offers and bonus codes

5. Cookies and Tracking Technologies

Our Zebet platform uses cookies and similar tracking technologies to enhance your experience. We use essential cookies to keep you logged in and ensure the platform functions correctly. Analytics cookies help us understand how players use our Zebet mobiel (mobile) site and app, while marketing cookies allow us to show you relevant offers. You can manage your cookie preferences at any time through your browser settings. By continuing to use our services, you consent to our use of cookies as described in our Cookie Policy.

6. Data Sharing and Third Parties

At Zebet Casino, we do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• With payment processors enabling Zebet betaalmethoden such as iDEAL, Visa, and Mastercard
• With technology providers including Betradar and Betgenius who supply our odds and data feeds
• With our Zebet affiliate and Zebet partner networks, strictly under data processing agreements
• With regulatory authorities such as the Netherlands Gambling Authority when legally required
• With fraud prevention and KYC verification services to ensure your account security
• With professional advisors such as lawyers and auditors under confidentiality obligations

All third parties we work with are required to protect your data and may only use it for specified, legitimate purposes.

7. Data Retention

We retain your personal data only as long as necessary for the purposes set out in this policy or as required by law. Our Zebet Casino obligations under Dutch anti-money laundering regulations typically require us to retain transaction records and identity documents for at least five years after the end of our business relationship with you. After this period, we will securely delete or anonymise your data.

8. Your Rights Under GDPR

As a player using our Zebet Nederland platform, you have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You can ask us to correct inaccurate or incomplete data
• Right to erasure: You may request deletion of your data where we no longer have a legal basis to retain it
• Right to restriction: You can ask us to limit how we process your data in certain circumstances
• Right to data portability: You may request your data in a structured, machine-readable format
• Right to object: You can object to processing based on our legitimate interests or for direct marketing purposes
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us via our website contact form or by phone at 070 3380 365. We will respond within 30 days.

9. Security of Your Data

We take the security of your personal information seriously. Our Zebet Casino systems use industry-standard encryption (SSL) to protect all data transmitted between your device and our servers. We implement access controls, secure data storage, and regular security assessments to minimise the risk of unauthorised access. While we take every reasonable precaution, no online service can guarantee absolute security, and we encourage you to use a strong, unique password for your Zebet login.

10. International Data Transfers

Our operations are primarily based within the European Economic Area (EEA). If we ever transfer your data outside the EEA, we will ensure that appropriate safeguards are in place — such as Standard Contractual Clauses approved by the European Commission — to protect your information in line with GDPR requirements.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how we handle your information at Zebet casino nl, please reach out to us:

• Phone: 070 3380 365 (weekdays, business hours)
• WhatsApp: Available during business hours
• Contact form: Available at www.zebet.nl

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your data appropriately. We encourage you to contact us first so we can address your concerns directly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you through our platform or by email. We encourage you to review this page periodically. Your continued use of Zebet Casino after any changes constitutes your acceptance of the updated policy.